FAQ's
Q: I am already enrolled in an opportunity but would like to enroll in another one. Is this possible?
A: You can enroll in another opportunity as long as the class times do not conflict. Please see your OA for any stipulations.
Q: What is an Opportunity Announcement?
A: An Opportunity Announcement is a document that contains all the information you need to determine if your business, or your agents, would like to provide call center services for a particular client program. Details about the client, call types, additional equipment requirements, service revenue, certification course schedules, and certification requirements are in this document. It is critical that you read Opportunity Announcements thoroughly before expressing interest in a client program.
Q: How do I contact Registration?
A: You may contact the Registration Team by sending an e-mail to registration@registration.arise.com. Be sure to include your full name, address, email, phone number, and user ID. You may also contact us via Online Help, available by logging into your profile, Monday - Friday 10 AM to 6 PM EST.
Q: How can I change my profile information?
A: From the Registration Home Page, click on "My Profile" link located at top of the page. Once the page reloads, please select "Go" next to Update Profile. Upon changing your information, please click "Save" at the bottom of the screen.
Q: How do I activate my profile after a period of not providing services to Arise?
A: If you are still completing the registration process, you can continue from where you left off within the Arise Platform. If you receive a message about an inactive profile, please send a request via email to registration@registration.arise.com. Please include your User ID (CSPID), full name, e-mail address, mailing address and phone number in your e-mail communication. DO NOT create another profile as doing so may permanently disqualify you from the Arise Platform.
Q: What is the Non-Disclosure Agreement (NDA) and how do I sign it?
A: The NDA document indicates that you are in confidence with Arise. It is signed electronically, right from your registration dashboard.
Q: How long before I can start servicing an Arise client program?
A: Upon successful completion of the registration process, your next step will be to enroll in the client certification course of your choice. Client courses may take as little as three weeks or as long as eight weeks to complete depending on the program selected.
Q: What should I do if I want to change client opportunity class times?
A: Please visit enrollment chat and ask if there is availability in the other class, if available, they can request the change for you.
Q: What is a service fee?
A: Service Partners incur a Service Fee immediately following their agent’s successful completion of their client certification opportunity. This fee is applied to each agent and is not negotiable. The fee is not applied to registrants who are in the registration process or to agents who are not yet servicing. The Arise service fee of 5% is charged for the infrastructure that Arise provides, including the Arise 24-Hour Client Technical Support Help Desk and StarMatic® scheduling system.
Please note: Arise cannot release information about any individual agent until they are finished with the registration process. The registration process must also be completed by the person referenced in the profile.
Q: What is my CSP ID/User ID?
A: Your CSP ID/User ID is the number used to identify you in the Arise systems for security purposes. You can find your CSP ID/User ID located in the top right-hand corner of the Arise dashboard.
Q: Where can I find the Arise System and Equipment Policy?
A: To view the Arise System and Equipment Policy, please click here. Where can I find information on registering and using the Arise Platform? The Arise Platform Resource Center is where call center owners and their agents can find information and other resources for consideration for their own business’ operations.
Q: What happens if I create a duplicate profile?
A: Creating duplicate profiles is strictly forbidden. If you created a profile before but cannot remember the details, please send an e-mail to registration@registration.arise.com and describe the details of your issue. If you had successfully completed the registration process and were at the phase of “Select a client Opportunity” and there has been activity on your profile, you will re-start from where you left off. portal.arise.com
Q: Which companies will I have the opportunity to service?
A: Arise’s client portfolio includes a diverse variety of companies representing different industries and many are Fortune 500 companies. Arise clients represent many industries, including the following: Telecommunications, retail, hospitality, roadside assistance, and tax software, just to name a few!